1. About these terms
GrabMe is a trading name of Simplyvending Ltd, a company registered in England and Wales (company number 17446723), registered office: 4th Floor Office, 205 Regent Street, London W1B 4HB. These terms are between you and Simplyvending Ltd, and cover your use of the GrabMe app and GrabMe coffee machines. By creating an account, you agree to them. Questions: support@grabme.coffee.
2. Your account
You need a mobile number that you control. You must be 13 or over. Keep your phone and sign-in codes to yourself. You're responsible for drinks redeemed with your account.
3. How it works
The app shows a QR code. Scan it at a GrabMe machine to redeem a drink, use a free cup or pay. Each QR code works once and expires after a short time.
4. Passes, free cups and rewards
- Passes and memberships last for the period shown when you buy them. They are for personal use and can't be transferred.
- Free cups and rewards have no cash value, can't be exchanged, and may have an expiry date that is shown in the app.
- We may cancel rewards gained through abuse, such as fake accounts or referral fraud.
5. Payments and renewals
Prices are in GBP and include VAT where applicable. Recurring passes renew automatically until you cancel. You can cancel at any time in the app, and cancelling stops the next renewal. Payments are processed by our payment provider.
6. Refunds and machine problems
If a machine fails to make a drink you paid for or redeemed, contact support@grabme.coffee with the time and machine location. We'll refund you or return the cup to your account. This does not affect your statutory rights as a UK consumer.
7. Availability
Machines can be offline for cleaning, maintenance or restocking. Drinks and prices can vary by machine. We aim to keep the app available, but we can't guarantee it will be uninterrupted.
8. Fair use
Don't misuse the app or machines: no copying or sharing QR codes, tampering, automated access or reselling. We may suspend accounts that break these rules.
9. Deleting your account
You can delete your account at any time. See Delete your account. Unused free cups and rewards are lost when you delete. Any active paid pass is cancelled at the end of its current period.
10. Liability
Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence. Otherwise, our liability for any claim is limited to the amount you paid us in the 12 months before the claim.
11. Changes and law
We may update these terms. We'll tell you in the app about important changes. These terms are governed by the law of England and Wales.
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