Delete in the app (fastest)
- Open the GrabMe app and sign in.
- Go to Settings.
- Tap Delete account and confirm.
No longer have the app?
Email support@grabme.coffee from anywhere, with the subject Delete my account and the mobile number you signed up with. We'll send a code by SMS to confirm the number is yours. Then we delete the account within 30 days and email you when it's done.
What gets deleted
- Your phone number and account profile
- Your drink and redemption history
- Your free cups, rewards and referral codes
- Your notification tokens
What we keep, and for how long
Payment and transaction records are kept for up to 6 years, because UK tax law requires it. They are not linked to an active account. Any active paid pass is cancelled.
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